Who processes your data
MENDEZ FLORES ADRIANA MERCEDES (RUC 1102136437001), «Hotel El Cardenal», Gladiolos 154-42 y Av. 18 de Noviembre, Loja, Ecuador. Contact: [email protected] · +593 99 661 6878 · WhatsApp +593 99 661 6878
What data we collect and why
- Bookings: name, phone, email, ID or passport number (optional), dates and number of guests, to manage your booking and contact you.
- Guest registration: identity document (including a photo of your ID or passport) and details of the people travelling with you, which accommodation regulations require when you stay. Document images are only accessible to front desk and management staff.
- Guest portal: messages and service requests you send during your stay, and the charges on your account.
- Contact form: name, email, phone and message, to reply to you.
- Reviews: name, city or country and comment, which are published only if we approve them. Your email is never published.
- Tour bookings and quotes: name, phone, email, date and number of people, to organise the tour and send you the quote.
- Visit statistics: page visited, browser, device type, screen size, language, time zone and IP address, plus an anonymous identifier stored in your browser, to know how the site is used. They do not identify you by name.
Cookies and ad measurement
This site does not use advertising cookies. It only stores in your browser your language preference and the anonymous identifier of the visit statistics.
Who we share it with
We do not sell your data. It is only shared with the providers that help us run the service (website hosting, email delivery) and with the authorities when the law requires it.
Your rights
You can ask for access, rectification, deletion, objection and portability of your data, under Ecuador's Organic Law on Personal Data Protection by writing to [email protected]. We will reply within the period set by law.
How long we keep it
Booking and guest registration data, for the time required by tax and tourism regulations; messages and quotes, while they are useful to serve you; statistics, in aggregate form.